Return information

We take great care to ensure your order arrives in perfect condition. However, if you receive incorrect items or your jewelry arrives damaged, please email info@junea.co within 7 days of delivery to report the issue. We will assist you as quickly as possible.

At Junéa, we want you to love your jewelry. If you need to make a return, we’re here to help!

How to Initiate a Return

1. Contact us within 14 days by emailing info@junea.co with your order number and reason for return. If approved, we will provide return instructions.

2. Pack your items securely in the original packaging.

3. Ship your return using a carrier of your choice and email us the tracking number.

Return Conditions

• Items must be unused, in their original condition, and returned in the signature Junéa pouch within 14 days of delivery.

• Earrings cannot be returned for hygiene reasons.
  

Return shipping costs are the customer’s responsibility. We are not liable for lost return packages, so we recommend using a tracked shipping service to ensure your return reaches us safely.

Refund Processing

Once we receive your return, we will process your refund within 5 business days. If you haven’t received your refund after this period, please reach out to us at info@junea.co, and we’ll be happy to assist you.